Terms and conditions - Artisan Raw Cakes

Terms and conditions - Artisan Raw Cakes
Terms & Conditions
1. Purchase of Products
1.1. Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation to notify you of the fact we have received and accepted your order.

1.2. We recommend that products ordered are consumed on day of delivery or collection to ensure freshness, taste and quality.

1.3. Our prices exclude delivery costs, which will be added to the total amount due before completion of your order and will be clearly displayed on your invoice.
2. Cancellations
2.1. If you wish to cancel your order, this must be done at least 48 hours prior to collection/delivery date. If cancellation is placed later than this, refunds will not be issued.

2.2. If you wish to add to or change your order, or change the date or time of delivery or collection of your order, then we will accommodate you where possible, subject to kitchen space being available to permit us to make your products, provided that you contact us no later than 48 hours before your order is due to be collected or delivered.
3. Returns
3.1. All food items purchased through the website are non-refundable.

3.2. Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.
4. Damaged Products
4.1 If a Product is damaged we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or credit you with a replacement of exact order and delivery of prior order.
5. Delivery & Collection
5.1. If for any reason you find yourself unable to collect your order within the given time slot, we will retain your ordered Products for collection by you for 24 hours, although we cannot guarantee freshness of product.

5.2. If for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us, you will be contacted directly via telephone on the number you provided us by the driver. If a drop off at the address is still not available orders will be returned to their depot. Another delivery will need to be booked and paid for before being dispatched the following day. Due to the storage by them we will not be able to guarantee freshness or quality and the product is likely to deteriorate.

5.3. You must examine the Goods on arrival.

5.4. Delivery delays may occur due to circumstances beyond our control, if a delay is anticipated you will be notified by telephone and/or email.